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Mentor Code of Conduct

Our Mission

Our mission is to help Learners better navigate their careers and achieve meaningful growth both professionally and personally in a holistic, collaborative and nurturing environment.

This Code of Conduct is designed to help our Mentors align with this mission and guide Learners in their journeys by sharing their expertise, knowledge and experience in a supportive and safe space.

Our Policy

By using the Leapfrog platform as a Mentor, you agree to our Mentor Code of Conduct, which includes these guidelines. Your acceptance of these terms indicates your understanding of these rules and your confirmation that you are at least 18 years of age. Maintaining the Mentor Code of Conduct helps us to ensure that Leapfrog works well for the entire community of Mentors and Learners by providing positive, trusted and safe experiences. Abusing these guidelines may result in a warning, suspension or, in some cases, a permanent removal from the platform. This Mentor Code of Conduct is a living document and we reserve the right to amend or update it, depending on certain circumstances and signals from Users. The Mentor Code of Conduct promotes expected behaviours and identifies unacceptable behaviours.

As a Mentor, you are taking full responsibility for your actions and behaviour on Leapfrog. The rules set out below must be complied with by you at all times during any Session or Credential Support in addition to any rules, policies and/or procedures in governance including our Terms and Conditions, Session and Credential Support Policy and Privacy Policy.

Our Mentor Code Of Conduct

Expected Behaviours:

  • Being true to Leapfrog Values
  • Being respectful, non-judgemental and non-demeaning towards differing opinions, viewpoints, experiences and backgrounds
  • Giving and gracefully accepting honest and constructive feedback
  • Cultivating open communication with Learners in Sessions and the chat box function
  • Lightweight self-promotion — it's recommended to mention your presence on other channels or platforms which promote your personal brand and showcase your unique strengths and expertise such as LinkedIn, your own personal website and social media. You are more than welcome to be featured in our newsletter or to co-create an event with us. Reach out to our team to chat about that.
  • Keep your commitments as best you can and adhere to the Session and Credential Support Policy
  • Manage your profile page and all your key resources in English so everyone can benefit from it equally
  • Show gratitude to one another for the given attention, time, energy and shared expertise

Unacceptable Behaviours:

  • Demonstrating disruptive or dangerous behaviour towards other users
  • Performing illegal and offensive activities
  • Consistently rejecting Session or Credential Support requests from Learners
  • Misrepresenting yourself and/or your professional background. Do not impersonate other people, either real or fictitious and do not create multiple accounts
  • Any kind of sexual advances or attention, including imagery, sexualised language, comments or jokes
  • Disrespecting set boundaries in the Mentor/Learner relationship
  • Trolling, insulting or derogatory comments, or personal or political attacks
  • Public or private harassment. This includes discriminatory or prejudicial comments
  • Favouritism
  • Publishing others' private and sensitive information without their explicit permission
  • Spamming or phishing
  • Active promotion or encouraging participation in services outside of the Leapfrog platform or openly soliciting any other businesses
  • Straight-up marketing and attempts to sell any product, service or resource
  • Political or religious agitation
  • Demanding referrals, job opportunities or advances of any kind
  • Aggressive self promotion
  • Any other conduct which could reasonably be considered to be inappropriate in a professional setting

Enforcement Policy

If you are found in violation of the above Code of Conduct or any of the accompanying policies, you will receive a warning about your behaviour after an investigation has been conducted by our team. Additional instances of rule-breaking will be met with your suspension or removal from the Leapfrog platform. If your behaviour is unacceptable or you use our platform for illegal activities, you will be immediately removed from the platform without any right to appeal.

How To Report Violations

If you find someone in violation of our Mentor Code of Conduct or accompanying policies, please report the violation directly to us by sending an email to our team. It's recommended to include as much evidence as possible in your report, e.g. a direct link to the violation and/or a screenshot. Your anonymity will be protected.